E-commerce Legal Services

On every price reduction you must show the lowest price of the item in the 30 days before the promotion — otherwise the "promotion" breaches consumer law. Omnibus also requires you to mark verified reviews, not publish fake ones, and disclose the criteria for ranking offers.

Breaches carry UOKiK fines of up to 10% of annual turnover. We set up your pricing mechanics, promotion banners and review collection so they are compliant — and show you where shops most often slip up.

Since 2023 a single "conformity with the contract" regime applies, but digital content and services have their own rules — including a duty to provide updates and liability for lack of conformity throughout the supply period. The consumer no longer relies on the old statutory warranty but on rights to repair, replacement, a price reduction or withdrawal.

If you sell subscriptions, online courses or apps, your terms and complaints procedure must reflect this. We set them up to be compliant while not giving away more than the law requires.

As a rule a consumer has 14 days to withdraw from a distance contract without giving a reason — and if you fail to inform them properly, that period extends up to 12 months. There are exceptions, though: made-to-order goods, sealed products opened after delivery, or digital content supplied with the consumer's express consent.

Well-drafted exceptions and a proper withdrawal notice protect you from mass returns and disputes. We identify which of your products fall under exclusions and how to communicate that correctly in the shop.

The minimum is a privacy policy, a cookie policy with a consent mechanism, a record of processing activities (RoPA), and data-processing agreements with vendors who handle your customers' data. Add information clauses in forms and a procedure for handling rights (e.g. access, erasure).

A bare "I accept" cookie banner without real consent and without documentation is a typical gap the data-protection authority picks up. We prepare the full set and keep it audit-ready.

The duty to issue invoices in KSeF starts in stages: from 1 February 2026 for large firms (sales over PLN 200m), and from 1 April 2026 for the remaining businesses. Receiving invoices in KSeF is required from February 2026, and a penalty-free transition period runs to the end of 2026.

For a shop this means changes to settlements with vendors and to your payment terms. We tell you exactly from when the duty applies to you and how to adapt contracts and invoicing processes.